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Right of retraction

The Purchaser has, subject to the exceptions below, a period of fourteen (14) clear days from the date of receipt of the goods, to exercise the right of retraction of his order, without having to justify reasons or incurring penalties (when the period ends on a Saturday, Sunday or a bank holiday or a nonworking day, it is extended until the next business day).
This right of retraction may involve all or part of the order.

In case of exercise of right of retraction, the costs of return of the product(s) remain chargeable to the buyer.
To ensure the management of returns, you must first fill out a retraction form. You can also inform us, in a clear, precise and unequivocal manner, of your intention to exercise your right of retraction by any other way within the aforementioned period, especially by telephone at +33 1 42 36 59 00 from 10am to 7pm, Mondays to Fridays, excluding weekends and holidays. A return number will be allocated to you to return the product, by email or by a registered letter with acknowledgment of receipt, assuming that: (i) you have not ordered online products and (ii) You do not have an email address.

You will have a maximum period of fourteen (14) clear days, starting the day when you sent your decision to retract to return the product to us.

 You must ensure that the products for which you are retracting are returned in complete and perfect condition.

 In case of exercise of right of retraction in the abovementioned conditions, the price of the purchased product(s) and the shipping costs will be refunded. Note, however, only standard deliveries proposed by the website will be refunded.

In case of simultaneous deliveries of several products and if you decide to exercise your right of retraction for only one part of the delivered products, we will refund only the shipping costs only for the products you exercise your right of retraction.

The refund will be made using the same method of payment used by the buyer for the payment of his order, within a period of fourteen (14) calendar days from the date of receipt of the returned products or from the date which you provided proof of shipping the product (s).

Beyond this period, no products will be returned, exchanged or refunded.

download retraction form

Exceptions to the right of retraction
In accordance with article L. 121-21-8 of the French Consumer Code, the buyer has no right of retraction when:
- Products are likely to deteriorate or expire rapidly
- Products have been opened or unsealed by the buyer after delivery.

These products will therefore not be taken by R&C.


My Dukan Shop is an e-commerce shop that offers products for those who want a healthy diet and want to control their weight without frustrations. You will find a handpicked selection of food supplements and delicious products not only adapted to the Dukan method but also for everyone who is to keep an eye on healthy habits. Fat burners, detox treatments, food flavorings, books and the bestsellers oat bran and low calorie Konjac pasta… Our on-line catalogue presents a wide range of healthy solutions for everyone who wants to live a healthy lifestyle and take care of his/her weight. You will also find a great variety of delicious and light recipes that will please your taste buds and your shape.

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